Terms of Service

Tickets in Japan Terms of Use

Effective Date: March 4, 2025

These Terms of Use (hereinafter referred to as the "Terms") establish the conditions for using the service (hereinafter referred to as the "Site") operated by Wavedash Inc. (hereinafter referred to as the "Company"). All visitors and Users of the Site are hereinafter referred to as “Users”.

In addition to the Tickets in Japan Purchase Terms and Conditions, Global Privacy Policy, and individual terms speciﬁed on each page established by the Company, the terms of use, rules, guidelines, and other regulations set by event providers or operators are also incorporated into these Terms. By using or visiting the Site or purchasing tickets in any manner from the Company, you expressly agree to abide and be bound by these Terms, as well as all applicable laws, ordinances, and regulations.

These Terms shall be interpreted and applied under Japanese law. Services on the Site are also provided in accordance with Japanese law.

These Terms are a translation of the original Japanese text. In the event of any discrepancy between the Japanese version and the translated version, the Japanese version shall take precedence.

the Japanese version：https://www.ticketsinjapan.com/en/original-terms/

Article 1: Account Registration

1. Users may browse the Site without registering an account. However, to use certain features of the Site, such as purchasing tickets, Users must register an account in accordance with the procedures speciﬁed by the Company after accepting these Terms.

2. Minors must use the Site with the consent and under the responsibility of their parents or legal guardians. If a minor uses the Site, they represent and warrant that they have obtained the consent of their parents or legal guardians.

3. Users are responsible for keeping their account information up to date. If the registered User information is not accurate, current, complete, or is otherwise in a similar state, the Company reserves the right to deny Users access to the Site, refuse to complete or cancel ticket orders, and terminate or suspend User accounts.

4. Users must strictly manage and are solely responsible for their registered account ID and password (hereinafter referred to as "Authentication Information") and may not transfer, lend, or allow third parties to use them. Users may only register one (1) account per person and must not register multiple accounts.

5. The Company will verify the Authentication Information entered on the login screen against the Company's records, and if they match, all communications prior to logout will be deemed to have been made by the User who registered the Authentication Information in question. In such cases, the Company, its representatives, or its employees shall not be liable for any damages arising from forgery, theft, unauthorized use, or other incidents involving the Authentication Information, except for those caused by the willful or intentional misconduct or gross negligence of the Company, its representatives, or its Users.

6. This Site is a service for foreign visitors to Japan. Therefore, when registering an account, Users must enter their place of residence (country) outside of Japan. The Company and event organizers may request Users to present identiﬁcation documents such as passports to verify that the account information registered by Users is correct.

7. Users shall not transfer or lend their status and qualiﬁcations as Users under these Terms to any third party.

Article 2: Prohibited Actions

Users shall not engage in any of the following actions when using this Site:

1. Unauthorized use of the Site;
2. Creating accounts using false information or information belonging to others;
3. Unauthorized use of Authentication Information, or transferring, lending, or allowing third parties to use Authentication Information;
4. Actions that infringe or may infringe upon other Users', third parties', or the Company's copyrights, patent rights, utility model rights, design rights, trademark rights, portrait rights, publicity rights, privacy rights, or other rights and interests;
5. Actions that infringe or may infringe upon the property of other Users, third parties, or the Company;
6. Actions that defame, libel, or damage the reputation or creditworthiness of other Users, third parties, or the Company, or actions that may cause such eﬀects;
7. Actions that cause or may cause disadvantage or damage to other Users, third parties, or the Company;
8. Actions that interfere or may interfere with the smooth operation of the Site;
9. Any act that purchases tickets for the purpose of resale;
10. Purchasing tickets that the buyer does not intend to use personally;
11. Purchasing tickets by individuals who do not meet the Company's account registration requirements;
12. Registering a Japanese domestic residence in account information;
13. Actions that violate the "precautions" stated in the event information when purchasing tickets;
14. Attempting to use the site through technical means such as auto-ﬁll software or other methods deemed fraudulent by the Company;
15. Using fraudulent payment methods;
16. Copying, adapting, or modifying the programs of the Site;
17. Actions that disrupt the servers or network systems used by the site and intentionally exploiting Site vulnerabilities;
18. Attempting unauthorized access to other servers or network systems connected to the Site;
19. Transmitting or writing harmful programs such as computer viruses to the Company's or third parties' systems;
20. Using the Site for commercial purposes or intends to prepare for such use;
21. Actions that violate or may violate public order and morals, or provides information that violates public order and morals to other Users or third parties;
22. Actions related to politics, religion, adult content, or similar activities;
23. Criminal acts, actions connected to criminal acts, or actions that may lead to criminal acts;
24. Actions that violate or may violate laws, regulations, or these Terms;
25. Other inappropriate actions equivalent to the preceding items.

Article 3: Prohibition of Relations with Anti-Social Forces

1. Users represent that they do not currently fall under the category of organized crime groups, members of organized crime groups, persons who have been members of organized crime groups within the past five (5) years, associate members of organized crime groups, companies aﬃliated with organized crime groups, corporate extortionists, political racketeers, specialized intelligence violence groups, or other equivalent persons (hereinafter collectively referred to as "Anti-Social Forces"), and pledge that they will not fall under any of the following categories now or in the future:
(1) Having relationships where Anti-Social Forces are recognized to control management;
(2) Having relationships where Anti-Social Forces are recognized to be substantially involved in management;
(3) Having relationships recognized as inappropriately utilizing Anti-Social Forces, such as for the purpose of pursuing wrongful beneﬁts for oneself, one's company, or third parties, or for the purpose of causing damage to third parties;
(4) Having relationships recognized as being involved with Anti-Social Forces by providing funds or other conveniences;
(5) Having relationships where oﬃcers or persons substantially involved in management have socially condemnable relationships with Anti-Social Forces.

2. Users agree not to engage in any of the following acts themselves or through third parties:
(1) Violent demands;
(2) Unreasonable demands beyond legal responsibility;
(3) Threatening behavior or use of violence in business dealings;
(4) Acts that damage the reputation of the other party or interfere with their business by spreading rumors, using fraudulent means, or force;
(5) Any other acts equivalent to the preceding items.

3. If it is discovered that Users have violated the representations and pledges of the preceding two paragraphs and fall under the category of Anti-Social Forces or any of the items in the preceding two paragraphs, the Company may terminate the User’s account and all contracts under these Terms without any notice.

4. The Company shall not be liable for any damages incurred by Users due to the termination of a User’s account or any contracts in whole or in part pursuant to the preceding paragraph, and Users shall not raise any objections.

Article 4: Violation of Terms

1. If Users violate or are likely to violate any provisions of these Terms, the Company may, without notice, revoke the User's account, suspend or restrict services to said User, refuse ticket sales, or terminate ticket purchase contracts without refund.

2. The Company shall not be liable for any damages incurred by Users as a result of the measures taken in the preceding paragraph.

Article 5: Privacy

The handling of personal information shall be separately stipulated in the Privacy Policy.

Article 6: Purchase Policy

Matters concerning ticket purchases (including refunds and exchanges) shall be separately stipulated in the Purchase Terms.

Article 7: Currency

1. All payments of ticket fees, handling charges, and other fees by Users and refunds from the Company shall be calculated based on Japanese yen.

2. The Company shall not be liable for any damages incurred by Users due to exchange rate ﬂuctuations.

Article 8: Intellectual Property Rights

1. All text, characters, images, trademarks, logos, programs, and other content displayed on this website are protected by copyrights, trademark rights, and other intellectual property rights belonging to the Company or its licensors. Users shall not reproduce, publish, transmit (including making available for transmission), distribute, transfer, lend, modify, repurpose, or otherwise use such content without prior written consent from the Company.

2. The rights to materials such as text and images posted by Users on the Site ("User Materials") belong to the respective Users. However, the Company and third parties designated by the Company may use User Materials within the scope necessary for business purposes, including website operation, promotion, research and development, and presentations. Users grant the Company and its designated third parties a perpetual, royalty-free license to use such materials within this scope.

3. If User Materials or the act of posting such materials violates or is likely to violate these Terms or other similar circumstances, the Company may modify or delete such User Materials without obtaining permission from the User.

Article 9: Service Changes, Suspension, and Termination

1. The Company may change, suspend, or abolish all or part of this Site without prior notice in any of the following circumstances:
(1) During regular or emergency maintenance of the Site's systems;
(2) When system operation becomes diﬃcult due to emergencies beyond the Company's control, such as natural disasters, power outages, or third-party interference;
(3) When the Company determines that system suspension is necessary due to software or hardware failures, malfunctions, errors, or communication line problems;
(4) When the Company otherwise deems it necessary.

2. The Company shall not be liable for any damages incurred by Users due to changes, suspension, or termination of the Site.

Article 10: Changes to Terms of Use

The Company may revise these Terms in whole or in part at any time. In such cases, the Company shall notify Users of the changes, the content of the revised Terms, and their eﬀective date through the Internet or other appropriate means.

Article 11: Disclaimer of Warranties

1. Use of this site is at the User's own risk. The Company makes no guarantees whatsoever regarding the accuracy, usefulness, completeness, legality, or compatibility of this Site, the absence of security defects, errors, bugs or deﬁciencies, or non-infringement of third-party rights.

2. Users shall prepare all necessary software, equipment, computers, internet environment, and all devices/facilities at their own expense and responsibility for using the Company's services. The Company shall not be liable for any impact on the use of Company services due to malfunction or failure of such equipment/facilities.

3. The Company makes no warranties whatsoever regarding the content, authenticity, quality, standards, stable provision of this site, and any results associated with the use of this Site.

4. The Company makes no warranties in regard to third-party websites linked from this Site. Furthermore, except in cases of intentional or negligent acts by the Company, its representatives, or its employees, the Company assumes no responsibility for any damages incurred by Users through the use of such websites.

5. The Company assumes no responsibility for any damages incurred by Users or third parties resulting from Users' rejection of emails from the Company, failure to complete procedures to cancel email rejection, or failure to conﬁrm email contents.

6. The Company does not guarantee that the quantity of tickets and other items sold through this Site will satisfy all Users' purchase requests. Furthermore, the Company makes no warranties regarding the truthfulness of information stated on tickets and other items sold through this Site (including whether events will be held as described) or the certainty of being able to purchase tickets.

7. The Company shall not be liable for any delay in performance, incomplete performance, or inability to perform its obligations under these terms due to earthquakes, typhoons, tsunamis, or other natural disasters, war, transportation or communication line accidents, or other force majeure events.

8. Pricing errors for tickets may occur, and except in cases of intentional or negligent acts by the Company, its representatives, or its employees, the Company shall not be liable to Users for such errors. In the event of ticket pricing errors, the Company may oﬀer tickets at revised prices. If Users do not accept the revised prices, the relevant ticket orders shall be canceled.

Article 12: Limitation of Liability

1. The Indemnified Parties shall not be liable for any damages incurred by Users that are not attributable to causes for which the Indemnified Parties are responsible.

2. The Indemnified Parties’ liability to Users shall not exceed the ticket amount paid by the User to the Company. However, this limitation shall not apply in cases of willful or intentional misconduct or gross negligence by the Indemnified Parties.

Article 13: Severability

If any part of these Terms is found to be illegal, invalid, or unenforceable, Users agree that the remaining portions of these Terms shall be deemed valid and enforceable.

Article 14: Dispute Resolution

In the event of any matters not speciﬁed in these Terms or any questions regarding the interpretation of these Terms, the Company and Users shall resolve such matters through consultation in good faith. The same applies if any doubts or disputes arise between the Company and any third party.

Article 15: Governing Law and Jurisdiction

1. All disputes and other claims related to this website, tickets, or events shall be governed by and construed in accordance with the laws of Japan.

2. In the event of any dispute between the Company and Users relating to this website, the Tokyo District Court shall have exclusive jurisdiction as the court of ﬁrst instance.

Tickets in Japan Purchase Terms and Conditions

Effective Date: March 4, 2025

The Tickets in Japan Purchase Terms and Conditions (hereinafter referred to as "these Terms") stipulate the terms and conditions related to ticket purchases (including any associated services, goods, or beneﬁts; the same shall apply hereinafter) on this website. All purchasers on this website are hereinafter referred to as “Users”.

Any terms and matters not deﬁned in these Terms shall be governed by the separately established Tickets in Japan Terms of Use (hereinafter referred to as "Terms of Use").

These Terms are a translation of the original Japanese text. In the event of any conﬂict between the Japanese version and the translated version, the Japanese version shall take precedence.

the Japanese version：https://www.ticketsinjapan.com/en/original-terms/

Article 1: Ticket Sales Method

The Company primarily sells tickets as commissioned by event organizers and according to their instructions, however in some cases, the Company may sell tickets that it independently owns. The Company may, as necessary, impose restrictions on the number of tickets available for sale, the number of applications per User, and sales methods or conditions such as ﬁrst-come-ﬁrst-served basis or lottery systems.

Article 2: Refusal of Sale or Delivery - Loss of Rights

1. The Company may refuse to sell, deliver, or ship tickets, cancel existing ticket purchase agreements (including provisional purchase agreements), or cancel the acceptance of various services if a User falls under any of the following circumstances:
(1) If there is a violation or risk of a violation of the terms, rules, guidelines, etc. established by the Company or event organizers;
(2) When the User does not meet the purchase conditions or qualiﬁcations established for each event;
(3) When other inappropriate conduct equivalent to the preceding items occurs.

2. The Company shall not be liable for any damages incurred by Users due to measures taken under the preceding paragraph, except in cases of intentional misconduct or negligence by the Company, its representatives, or its employees.

Article 3: Sales Termination and Additional Sales

During the ticket sales period, sales may be terminated for individual events or performances once the planned number of tickets has been sold. However, sales may resume if additional tickets become available. The Company reserves the right to suddenly terminate sales at its discretion, even before or during the sales period.

Article 4: Usage Fees and Payment Methods

1. Fees payable by Users to the Company may include, in addition to the ticket price, consumption tax, service charges, sales commission, payment and settlement fees, delivery fees, ticket issuance/collection fees, system usage fees, etc. (hereinafter collectively referred to as "Fees").

2. After Users submit their ticket purchase application, payment will be processed according to the User's application details. Users shall pay the Fees by the deadline and through the method speciﬁed by the Company.

Article 5: Ticket Delivery and Collection

1. Tickets purchased by Users shall be delivered or handed over according to the method speciﬁed on each ticket purchase screen. However, the Company may subsequently change the delivery or collection method as necessary.

2. The Company shall not be responsible for ticket reissuance, redelivery, refunds, or arrangement of alternative tickets in the following cases:
(1) When Users fail to receive tickets after the Company has completed the delivery/handover procedure due to circumstances attributable to the User
(2) When the User mistakenly operates the device after purchasing ticket and marks the ticket as used, or deletes the ticket data before entering the event.

Article 6: Reissuance and Refunds

The Company will not reissue or refund tickets under any circumstances (including cases where electronic tickets cannot be displayed due to loss, theft, damage, destruction of devices, or other device malfunctions) when Users lose, have stolen, damage, or otherwise destroy their purchased tickets.

Article 7: Ticket Exchange, Modification, and Cancellation

After Users complete their ticket orders, no exchanges, modiﬁcations, returns, refunds, or cancellations will be accepted due to User circumstances. Furthermore, the cooling-oﬀ period does not apply to tickets purchased on this website.

Article 8: Refunds Due to Event Cancellation

1. The event organizer bears all responsibility (including responsibility of notiﬁcation) for any changes to the content of an event, cancellation, or postponement (hereinafter referred to as "cancellation, etc."). The Company shall not bear any such responsibilities for such changes.

2. Notwithstanding the preceding paragraph, in the event of cancellation, etc., the Company may process ticket refunds on behalf of the event organizer.

3. When ticket refunds are issued due to event cancellation, etc., refunds will only be processed during the refund period speciﬁed by the event organizer and the Company. No refund responsibility will be assumed after the refund period has expired. Additionally, refunds will only cover the ticket price; the Company shall not be liable or compensate for other charges such as delivery fees, payment/settlement fees, ticket issuance/collection fees, system usage fees, travel expenses, transportation costs, or accommodation cancellation fees for the cancelled event, except in cases where damages occur due to willful misconduct or negligence by the Company, its representatives, or its employees.

Article 9: Disclaimer of Liability for Ticket Sales

1. The Company shall not be liable for any damages incurred by Users or third parties due to signiﬁcant delays or inability to complete or notify ticket applications and purchases caused by network congestion or unexpected system issues, except in cases of willful misconduct or negligence by the Company, its representatives, or its employees.

2. The Company shall not be obligated to provide refunds if Users do not use their purchased tickets.

3. Users must complete necessary procedures such as displaying ticket information on their device screens at the time of entry. The Company shall not be liable for any disadvantages or damages suﬀered by Users (including inability to enter or being ordered to leave the venue) due to failure to complete entry procedures (including issues caused by poor communication or device malfunction).

4. Some tickets may have transfer and resale restrictions based on laws or event organizer regulations. Violation of these restrictions may render tickets invalid. The Company shall not be liable for any damages incurred by Users or third parties as a result.

Article 10: Loss of User Status

1. Users cannot voluntarily cancel their membership until the performance date of the event for which the ticket is purchased has passed.

2. If Users lose their User status due to violations of laws, event organizer regulations, or Company policies, their purchased tickets will become invalid. In such cases, the Company shall not provide refunds for purchased tickets, options, or other Company services, nor shall it be liable for any other damages, regardless of the reason.